Shipping / Delivery
We apologise for a delay in processing orders between 26th July and 6th August.  All orders will be shipped as soon as possible after this date.
New:
Spend £35 or more and receive free UK shipping!

We aim to dispatch within 3 days, but during busy times this period may be extended.
We use Royal Mail 2nd class for all UK orders and Royal Mail Standard Airmail for overseas orders, we may, on occasion, use different couriers.
If it appears that we do not ship to your country please send us a message.
We will always ship as soon as possible, but cannot guarantee delivery dates as we have no control over the couriers.

PLEASE NOTE: Any additional costs incurred due to customs fees / duty etc must be paid by the buyer.
Free shipping offer is only valid for delivery to UK addresses/ post codes.

Payment
We accept PayPal, Credit and Debit cards, payment must be made at time of purchase.

Returns 
You may return your order within 14 days and may cancel within 14 days.
All items returned must be received by us in their original condition ie. unopened and unused. We will refund minus shipping cost on receipt of items.
Postage costs are the responsibility of the buyer.
Unfortunately, we are not able to accept returns of special orders.

Website use
By using this website you agree to our terms and conditions.
Butter and Bath is not responsible for any problems / difficulties encountered from the use of this website.
All items, descriptions and photographs remain the property of Butter and Bath and may not be used by any other person / organisation without prior permission from us.

Privacy policy
This privacy policy explains how we collect personal information, and what we do with it. Please read this policy carefully. By purchasing from Butter and Bath you consent to us using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, we will not be able to fulfill your order. Your information: To fulfill your order, we will receive certain information such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example), if you contact us directly. How we use your information: We will use this information: 1) To fulfill your order First and foremost, we need to use and process your information to mail you the goods you ordered. 2) To contact you We may use your contact details to communicate with you about your order, both before and after we send you goods, or for promotional messages about offers you might be interested in. You can opt-out of promotional messages at any time, by contacting us at butterbath [!at] talktalk.net 3) For legal reasons We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping. We’ll only keep your personal data as long as is necessary to fulfill these purposes.
Keeping your information private and secure: We will only share your information for very limited reasons and circumstances, as follows: 1) If you agree 2) With our service providers (including our delivery companies, payment processors). 3) For legal reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party) Your rights: If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct and delete, your personal information. If you have any questions about these rights please contact us at: butterbath [!at] talktalk.net Butter and Bath

Business Information
Butter and Bath
Barrow road
SW16 5PE
butterbath@talktalk.net